Frequently asked questions
Ordering, delivery, returns and care, in a few words.
Write to us from the contact page or at hello@clasp.example. A real person answers within one working day.
Yes, until it is packed. Write to us with your order number as soon as you can and we change it or refund you in full.
Cards, Apple Pay, Google Pay and PayPal, through a secure payment provider. We never see your card number.
Orders placed before 2 pm leave the same working day and arrive in two to four working days.
Free on orders over $200, and $9 below that.
Yes, within 30 days if it is unused and has its tags. Write to us first and we send you a free return label.
Keep it out of long sun and rain, wipe it with a soft dry cloth and feed it with a neutral balm twice a year. Store it stuffed with paper in its dust bag.
Full-grain leather darkens a little and takes on a soft sheen with use. That is the leather ageing well, not wearing out.